We saved $840 a month.
SNE Building Systems – President
Not only did we save $120 a month, we tripled our phone capacity.
CT Shade and Blinds – Owner
Text clients 1-on-1 from your desktop or the new Teleworks iOS & Android mobile app featuring:
“It is predicted that 48.7 million consumers will opt-in receive business SMS messaging… The average open rate for text message marketing campaigns is 98% compared to 20% open rate for email marketing campaigns. SMS response rates are 295% higher than phone call response rates.” -99firms blog 2021
Voice over Internet Protocol, VoIP for short, is technology for the delivery of voice communications and multimedia sessions over the Internet. VoIP’s debut dates back to 1995, a couple years after the World Wide Web became available to the masses. Back then, there was still a lot of work to be done in order to foolproof the technology, but over time VoIP has perfected voice quality and reliability.
Businesses are switching over to VoIP with great ease and satisfaction. In order to make this shift, you’ll need an IP-enabled phone or VoIP phone adapter, a strong internet connection, and a router. VoIP allows users to operate the same devices they always have because an analog telephone adapter (ATA) can be used for connecting analog telephones and fax machines to the digital phone system.
Absolutely! VoIP has made great strides and generally offers incredible HD sound quality. However, VoIP does count on bandwidth, so having a reliable internet provider and connection is important.
Enabling network address translation (NAT) prevents this! NAT is a feature that equips the VoIP devices with a private IP address. This creates a barricade between the devices from open internet traffic, preventing hackers from getting through.
Customer Relationship Management, also called CRM, is a necessary tool for businesses to record communication. CRM integration to VoIP will put you ahead of competitors and give you the information to operate as efficiently as possible. Managers will be able to better support their team, staffing can be increased or decreased depending on the number of calls coming in at certain times, and marketing can gain a better understanding of customer experience and thus create more client satisfaction.
Yes! Unlike traditional plain old phone lines, a VoIP system is largely scalable. With VoIP, you can much more easily add lines and even a separate toll free number dedicated solely to a new campaign. This allows customers to call in from anywhere in the United States and Canada for free.
VoIP can be integrated into company computers as well as personal cell phones and laptops for when you cannot be at the office. This also includes easy accessibility during business travel, as VoIP software can be installed on your phone with a simple app download. Got your hands full? With VoIP that is no longer a problem, as VoIP software comes with voicemail-to-email and Bluetooth capabilities to help you when you are on the go. VoIP takes multitasking capabilities to a whole new level.