FAQ

Question: What is an IP-Based phone system?

Answer: IP-Based phone systems transfer calls using your high-speed Internet connection, rather than digital or analog connections. Voice over Internet Protocol, VoIP for short, is technology for the delivery of voice communications and multimedia sessions over the Internet. VoIP’s debut dates back to 1995, a couple years after the World Wide Web became available to the masses. Back then, there was still a lot of work to be done in order to foolproof the technology, but over time VoIP has perfected voice quality and reliability. Soon, all phone lines will be IP-based!

Question: How do your phone lines work, and is this something which will give my business the reliability it deserves?

Answer: We use cloud-based internet phone lines, which will actually improve the clarity and reliability of your phone calls. With less background noise on the line, you will be able to better hear and understand your customers. We will ensure you have the proper technology for your business so that your phone calls and internet are completely optimized.

Question: How do I make the transition from plain old telephone service to VoIP?

Answer: Businesses are switching over to VoIP with great ease and satisfaction. In order to make this shift, you’ll need an IP-enabled phone or VoIP phone adapter, a strong internet connection, and a router. VoIP allows users to operate the same devices they always have because an analog telephone adapter (ATA) can be used for connecting analog telephones and fax machines to the digital phone system. Part of our approach is to keep things simple. If you do not see a service you are interested in on our website, reach out to us, as 99% of the time we can help you. We welcome transparency, which is why we want you to know exactly what we’re installing, why, and how. We find that a face-to-face discussion with our clients leaves them with a clearer understanding, which is something we welcome.

Question: Can a hacker gain access to my VoIP phone line?

Answer: Enabling network address translation (NAT) prevents this! NAT is a feature that equips the VoIP devices with a private IP address. This creates a barricade between the devices from open internet traffic, preventing hackers from getting through.

1 phone line starting at $25 a month!

We take care of everything.

  • Installation Services

You can trust our experienced installers in determining how much bandwidth you will need for voice-over-IP in your office.

  • ON-SITE TRAINING FOR STAFF

Teleworks provides the proper training for a smooth transition. We deliver the training you need in the ways you prefer.

  • Technical Support

With decades of experience serving thousands of satisfied customers, We provide the expertise to get the job done.

  • On-Site
    Support

Our goal is to help you succeed and we recognize that well supported networks and phone systems are essential.