Scouring the internet for a business VoIP provider in Springfield MA and still confused? Wondering if a VoIP system is right for your Springfield MA business? As a business specializing in Massachusetts office phone systems, we understand the value of responsive, knowledgeable service, and it’s at the core of the way we do business. At Teleworks Communications, Inc., we have over 25 years of experience in the business phone industry. We’ve seen how technology has evolved and we’re able to hand-pick solutions that meet your specific business needs.
VoIP “Voice Over Internet Protocol” transfers voice through the internet. In short, VoIP business calls are initiated and maintained through an internet connection. Nearly all business phone VoIP systems provide the basic needs of placing and receiving phone calls. However, not all can offer the additional features and benefits your business needs now and into the future. Learn more about what we can do for you as VoIP provider in Springfield MA by clicking here.
Our Massachusetts office phone systems are 50-70% less expensive than traditional business phones. Furthermore, our phone systems come with a lot of added features to improve your business productivity. VoIP lines only require your existing internet connection. Because of this, your business is able to cancel local phone service and eliminate that monthly expense. Importantly, businesses which have multiple locations are able to get rid of local phone services at every location and operate an integrated business phone system across them all.
Massachusetts business phone systems are like computers. For instance, they provide hundreds of different features and tasks. However, many of these features are never used or needed. Therefore, it’s important to examine what features you are currently using and which will be needed in the future when comparing VoIP features. For this reason, our Massachusetts business phone system team will determine which features are most important. We will locate the systems which can handle those features most effectively.
One benefit of VoIP phones over digital and analog phones is the flexibility to integrate with other systems. Did you know VoIP systems can be structured to integrate with Customer Relationship Management (CRM) systems?
CRM integration enables VoIP providers to transfer necessary information. Importantly, this transfer is crucial for critical key data and sales analytics. There are numerous benefits of VoIP CRM integration. The first being real-time calling data. This offers call recording and call information tracking. Overall, this call data helps improve management by providing managers with metrics for each agent. For instance, the number of calls taken per day and average call time are tracked. Furthermore, CRM integration allows your company to record and address the most common customer service issues. For example, if the majority of customers are calling about a particular issue, you can address it in more detail on your website. As a result, customer confusion and call volume will decrease.
Having the insightful data that comes with CRM integration to VoIP will put you ahead of competitors. It will give you the information to operate as efficiently as possible. Managers will be able to better support their team. Additionally, staffing can be increased or decreased depending on the number of calls coming in at certain times. Lastly, marketing can gain a better understanding of customer experience and thus create more client satisfaction.
Teleworks services digital, analog, and IP systems in Glastonbury. Some of the systems we service include: NEC DSX80, NEC DS2000, Lucent, AVAYA, Executone, Mitel, Shortel, Nortel, Toshiba, Panasonic, and Samsung.
Expensive POTS (plain old telephone lines) is required to operate analog and digital phone systems. Unfortunately, POTS come with many downsides. Firstly, operation is 3 to 5 times more expensive. Furthermore, the amount of callers is limited to the number of lines you have (causing busy signals). Each satellite office requires its own set of lines to operate. The infrastructure is dependent upon an old copper network. Most analog and digital phone systems are being replaced by IP networks. However, our MA business phone system team offers support for these systems for current and new customers. We stock parts for many of the popular systems and continue to support and service these systems.
You can trust our experienced installers in determining how much bandwidth you will need for voice-over-IP in your office.
Teleworks Business Communications provides the proper training for a smooth transition. We deliver the training you need in the ways you prefer.
With decades of experience serving thousands of satisfied customers, we provide the expertise to get the job done.
Our goal is to help you succeed! We recognize that well supported networks and phone systems are essential.